Wednesday, April 01, 2009

Thanks, USAA

Thanks, USAA, for the Customer Service Fail. You promised that my replacement debit card would be FedExed, but apparently the card is not arriving on time and wasn't sent FedEx. So, thanks for keeping me locked out of my slush funds for an extra day or two. Oh yeah, and I forgot the best part: the CSR who promised such great, prompt service? He never logged it in to "The System." So, thanks again for the Customer Service Fail.