Tuesday, July 17, 2007

Verizon, the saga continues

We are into day 7 of the Verizon comedy of errors now. Miss Green in Maryland has been working hard to get the situation wrapped up. She has involved her managers. A tech in Richmond assured me today that he would get things cleared up.

File this under "Computers are great until they're not" because apparently the only hitch is that the turnover of service has to pass through "the system" before the matter is fully resolved. I envision "The System" as some sadistic robot out of a sci fi novel, laughing at the mounting frustration of his human nemesis.

Meanwhile, I think I'd like an apology from the CSR who started all of this.